Shipping policy
Returns and cancellations: Our Return and Refund Policy provides a 21-day change-of-mind request window measured from delivery of the last item in the order, no restocking or exchange fee, and customer-paid return postage for ordinary change-of-mind returns. Different rules apply to defective or incorrect goods and statutory withdrawals. That policy controls return eligibility, fees, and refund procedures, subject to applicable mandatory law.
SHIPPING POLICY
Alliance of Divine Love Inc Affiliate Chapel 2316 Grapple Guys (doing business as Machado Method Jiu-Jitsu Association and Carlos Machado Jiu-Jitsu Association; "we" and "us") operates the Store at CMJJGear.com and MMJJGear.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
During checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method).
Please Note:
- In-stock orders are usually dispatched within 3 business days after payment, unless a different shipment period is disclosed for the product or order. Custom and preorder shipment estimates are disclosed separately. Business days are Mondays to Fridays, excluding federal holidays within the United States.
- Your shipping and handling cost will automatically compute during checkout.
- You will receive an email notification once your order ships. Please allow 24 hours for tracking to update. (USPS tracking might take a lot longer)
- Regardless of the option you choose upon checkout, all international shipments will be sent via the shipping provider which is faster and more secure
- Taking the customer best interest at heart, we reserves the right to change the courier which our shipping team deemed best to protect orders and ensure delivery
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3 Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days but may be longer due to routes.
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
3.3 Dispatch Time
Orders are usually dispatched within 3 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched and will do our best once in transit.
3.5 P.O. Box Shipping
Carlos Machado Jiu-Jitsu will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.6 Items Out Of Stock
If an item is out of stock or we cannot meet the stated shipment date, we will notify you and offer the legally required choice to consent to a revised shipment date or cancel the unshipped merchandise for a refund. We will not hold an order indefinitely without the consent required by law.
3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation and contact the shipping provider.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes
6.1 Sales Tax
Applicable taxes are calculated and disclosed at checkout based on the order and destination.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Carlos Machado Jiu-Jitsu encourage you to be aware of these potential costs before placing an order with us.
If a shipment is refused because destination duties or taxes are unpaid, contact us promptly. Any refund and permitted deduction for actual shipping or return costs will be explained and determined under our Return and Refund Policy and applicable law. We will not withhold standard outbound delivery charges or impose return charges where a statutory withdrawal or other mandatory rule requires a different result.
7. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
7.1 Process for parcel damaged in-transit
We will investigate transit damage and provide any required refund, replacement, or other remedy within applicable legal deadlines. Carrier investigations do not postpone mandatory customer remedies.
7.2 Process for parcel lost in-transit
Contact us if a parcel is missing. We will investigate and provide any required refund, replacement, or other remedy within applicable legal deadlines, without making a carrier's formal declaration of loss a condition of your statutory rights.
8. OUR INFORMATION
This Website is owned and operated by:
Alliance of Divine Love Inc Affiliate Chapel 2316 Grapple Guys -
Carlos Machado Jiu-Jitsu
4275 Kellway Cir. Ste. 130
Addison, TX 75001
(214)799-8934
shop@cmjjgear.com
If you have any questions or concerns regarding this Shipping Policy, please email shop@cmjjgear.com
Updated: November 2, 2026
Shipment delays and mandatory rights
If we cannot ship within the promised time, we will provide the required delay notice and opportunity to consent or cancel. Where required consent is not obtained, we cancel and promptly refund the unshipped merchandise and applicable charges as required by law. A legally required monetary refund will not be replaced with store credit without your agreement. Carrier investigations, customs delays, insurance limits, and other provisions of this policy do not limit mandatory delivery, cancellation, refund, or consumer rights. If any provision conflicts with applicable nonwaivable law, that law controls.