Returns, Refunds & Cancellations

Updated November 2, 2026

This policy applies to purchases from CMJJGear.com and MMJJGear.com, operated by Alliance of Divine Love Inc Affiliate Chapel 2316 Grapple Guys, doing business as Machado Method Jiu-Jitsu Association and Carlos Machado Jiu-Jitsu Association (“MMJJ Gear,” “we,” or “us”). MMJJGear.com currently points to CMJJGear.com.

Quick summary: Request an eligible change-of-mind return within 21 days after delivery. We charge no restocking or exchange fee. Customers pay return shipping for ordinary change-of-mind returns. Different rights and cost rules apply to faulty or incorrect goods and statutory cancellations, as explained below.

To request a return or exchange, email shop@cmjjgear.com. Our team reviews requests and provides return instructions. Customers cannot process returns or issue refunds themselves. For questions, call 214-799-8934. Mandatory statutory notices do not require prior approval or a particular form.

1. Our 21-day change-of-mind return program

Email shop@cmjjgear.com to request your return within 21 calendar days after delivery. For an order delivered in separate shipments, the window begins when the last item in that order is delivered. If the last day falls on a weekend or public holiday, it extends to the next business day.

To qualify under this voluntary program, merchandise must be new, unwashed, unaltered, unsoiled, and suitable for resale, with original tags and packaging where provided. You may carefully try on apparel indoors to assess fit; it must not have been used for training, competition, or other wear. Items sold as a set must be returned together unless a partial remedy is required by law or we agree otherwise.

Custom or personalized items, clearance items, mystery items, and items expressly identified as final sale before purchase are excluded from our voluntary change-of-mind program. These exclusions do not remove rights for defective, incorrect, or misdescribed goods, or statutory cancellation rights that apply to the purchase. In particular, a clearance or final-sale label alone does not remove an applicable EU/UK withdrawal right.

For an ordinary voluntary return, request shipping instructions before sending merchandise. Send the approved return promptly and within 14 days after we provide the instructions, unless we agree otherwise. Keep proof of posting and use suitable packaging. A timely statutory withdrawal notice remains effective even if our reply or return authorization is delayed.

2. How to request a return or cancellation

1. Email shop@cmjjgear.com with your name, order number or other proof of purchase, the items concerned, and whether you request a return, exchange, or other remedy.
2. Our team will review your request and provide eligibility information, the return address, and shipping instructions. For an ordinary voluntary return, wait for our authorization before sending merchandise.
3. For damaged, defective, incorrect, or misdescribed goods, describe the issue. Photos may help us assess the claim but are not an absolute condition of exercising legal rights. A reason is not required for a statutory change-of-mind withdrawal.

We handle return reviews, return instructions, exchanges, and refunds manually. An email request does not itself issue a refund. A timely statutory withdrawal takes effect under applicable law without depending on our approval; administrative review does not postpone mandatory remedies. Rules configured in Shopify do not take away rights attached to earlier purchases.

3. Return shipping, fees, and original delivery charges

No restocking or exchange fee: We do not charge a restocking fee or an administrative exchange fee for an eligible return.

Ordinary change-of-mind returns: You pay the direct return postage unless we expressly offer otherwise. Original delivery charges are not refunded under our voluntary program, except where required by law. Any agreed shipping charge for an exchange will be disclosed before you accept it.

Incorrect, defective, or misdescribed goods: We will arrange an appropriate return method and cover or reimburse reasonable necessary return-shipping costs for a verified issue where required by law. Please contact us before incurring unusual or expedited charges. These returns are not subject to a restocking fee.

International duties and taxes: Amounts we collected are refunded when required by law. Duties, taxes, or carrier charges paid directly to a customs authority or another third party may need to be reclaimed from that party. We do not impose deductions that applicable law prohibits.

If a voluntary return fails the condition requirements, we will explain the issue and discuss the available options; there is no automatic $20 fee. For a statutory withdrawal, any lawful reduction for diminished value is limited to handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning. Ordinary inspection or careful trying-on does not itself justify a restocking fee.

4. Damaged, defective, incorrect, or misdescribed goods

Please inspect your order on arrival and contact shop@cmjjgear.com promptly if something is wrong. Include the order number and a description of the problem. Keep relevant packaging when practical so we can investigate shipping damage.

The 21-day voluntary return period does not limit mandatory guarantees, warranty remedies, or other legal rights for faulty, incorrect, or misdescribed goods. A custom, clearance, mystery, or final-sale designation does not exclude those rights. Depending on applicable law and the circumstances, the remedy may be repair, replacement, price reduction, or refund. Contacting the manufacturer is not a required substitute for a claim against us where the law makes us responsible. We do not require original packaging as an absolute condition of a statutory defect claim.

Carrier or insurer investigations do not postpone a legally required remedy beyond the applicable deadline. This policy does not promise a separate fixed-duration product warranty or replace any applicable manufacturer warranty or statutory guarantee.

5. Refunds and exchanges

For an approved voluntary return, we inspect the merchandise and issue the refund within 14 calendar days after receiving it. If a refund is declined or adjusted, we explain why. Bank or payment-provider posting times may add processing time after we issue the refund.

Refunds are issued to the original payment method. Store credit or an exchange may be offered as an option, but will not replace a refund you are entitled to unless you agree. Statutory refunds follow the shorter or different deadlines and delivery-charge rules required by applicable law, including Section 7 below.

Exchanges depend on stock availability. Email shop@cmjjgear.com to arrange an exchange. If a replacement size or item is unavailable, we will explain the available refund or other agreed options.

6. Cancellations before shipment and shipping delays

Email shop@cmjjgear.com to request cancellation before an item is fulfilled. Any available online statutory withdrawal function is an additional way to give notice, not an automatic refund service. We review ordinary cancellation requests promptly and will tell you whether dispatch or custom production can be stopped. Requests involving personalized goods may be subject to lawful exceptions. If an item has already shipped, return or statutory withdrawal rights may still apply.

If we cannot ship within the promised time, we provide the legally required delay notice and cancellation/refund choice. Where required consent to the delay is not obtained, we cancel and promptly refund the unshipped merchandise and applicable charges. A required monetary refund is not replaced with store credit without your agreement. See our Shipping Policy.

7. EU and UK consumer withdrawal rights

EU online withdrawal notice: Use Withdraw from contract here, also available in our website footer. Enter your name, email, and order-identifying details, review the notice, and select Confirm withdrawal. The form sends an email acknowledgment of your submission. This records your notice; our team handles return instructions and any refund manually. For a partial withdrawal, identify the affected items in your notice or email shop@cmjjgear.com. A valid statutory withdrawal does not require our approval.

Where EU or UK distance-selling withdrawal law applies, you may withdraw from an eligible online purchase without giving a reason. Notify us before the end of the 14-day statutory period, calculated from the day after you or a person you nominate (other than the carrier) receives the goods. For goods in one order delivered separately, the statutory period runs from receipt of the last item, lot, or piece where applicable. Our 21-day voluntary program is additional to these rights, not a replacement for them.

Send a clear withdrawal statement by email or post using the contact details below, or through our online withdrawal form. The email procedure for our voluntary return program does not restrict mandatory notice methods or rights. You may use the optional form in Section 8, but it is not mandatory. You may exercise an applicable withdrawal right before delivery as well. A timely notice is sufficient; our approval is not required.

Send the goods back without undue delay and no later than 14 days after notifying us of withdrawal. The return deadline is met if you dispatch before it expires. Unless we offer to pay or applicable law requires otherwise, you bear the direct return postage. For ordinary postal gear, that is the postage charged by your chosen carrier. We do not charge a restocking or cancellation fee.

We reimburse the payments required by law, including the cost of standard outbound delivery for a full-order withdrawal. We do not have to refund the extra cost of a premium delivery service above our least expensive standard delivery. For partial returns, delivery-charge reimbursement is determined under applicable law. Reimbursement is made without undue delay and within 14 days after we receive your withdrawal notice; where legally permitted, we may withhold it until we receive the returned goods or evidence you sent them back, whichever occurs first. We use the original payment method unless you expressly agree to another method without fees.

Applicable exceptions may exclude genuinely personalized goods, goods made to your specifications, rapidly perishable goods, or sealed goods unsealed after delivery that are unsuitable for return for genuine health-protection or hygiene reasons. An item is not automatically exempt merely because it is apparel, a standard-size preorder, discounted, or labeled final sale. Mandatory rights for faulty or misdescribed goods remain available.

8. Optional withdrawal form

Use this form only if you wish to withdraw from an eligible contract. You may send the same information in your own words.

To: MMJJ Gear, Alliance of Divine Love Inc Affiliate Chapel 2316 Grapple Guys, 4275 Kellway Cir. Ste. 130, Addison, TX 75001; shop@cmjjgear.com.

I/We give notice that I/we withdraw from my/our contract of sale of the following goods: __________
Order number or other identifying details: __________
Ordered on / received on: __________
Consumer name(s): __________
Consumer address: __________
Email for acknowledgment: __________
Date: __________
Signature (only if sent on paper): __________

9. Other mandatory consumer rights and policy priority

Nothing in this policy excludes or restricts nonwaivable rights under the law applicable to your purchase, including Australian Consumer Law where it applies. Such rights can extend beyond the 21-day voluntary return window and apply to goods sold at a discount or as final sale. Where this policy conflicts with a mandatory legal requirement, that requirement controls. For return eligibility, fees, and refund procedures, this policy controls over inconsistent general wording elsewhere on our website, without removing any more favorable binding promise made to you.

For goods bought from an independent retailer, contact that seller about its return program. This does not remove any rights you may have against us as manufacturer, supplier, or otherwise under applicable law. Business/wholesale purchases may have different statutory rights; any separately agreed written wholesale terms apply subject to nonwaivable law.

10. Contact and return instructions

MMJJ Gear / CMJJ Gear
Alliance of Divine Love Inc Affiliate Chapel 2316 Grapple Guys
Doing business as Machado Method Jiu-Jitsu Association and Carlos Machado Jiu-Jitsu Association
4275 Kellway Cir. Ste. 130, Addison, TX 75001
214-799-8934
shop@cmjjgear.com

Contact us for the appropriate merchandise return address and instructions; the address above is our postal contact address. This instruction does not delay or invalidate a statutory notice or extend a legally required refund deadline. Information submitted with requests is handled under our Privacy Policy.