Refund policy


  1. REFUNDS AND RETURNS 

New merchandise, that has not been washed, worn, altered, or soiled and is still suitable for resale, may be returned within 21 days of purchase. Pending inspection, an exchange, refund or credit in the original form of payment, excluding shipping, will be issued. After 30 days products will not be accepted for return or exchange. All merchandise sold as sets must be returned as sets. No returns are allowed on custom or clearance items. All Returns and exchanges may include an exchange fee or restocking fee. EXCLUDED ITEMS: 1) Items purchased from a retailer other than www.cmjjgear.com, please contact the original seller for returns/refund information 2) Clearance, Mystery, or Final Sales Items.

If you have received merchandise that is incorrect or defective please contact the Carlos Machado Jiu-Jitsu Customer Service Team upon receipt by emailing Shop@CMJJGear.com

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

  1. Limited Replacement Warranty

Origin will happily honor any valid warranty claims, provided a claim is submitted within 21 days of receipt of items that are faulty or defective.

  1. FAULTY / WRONG PRODUCT RETURN

If an item purchased is faulty or the wrong item was sent, please contact Shop@CMJJGear.com. Please include the order number, name, and image of the issue (if item is faulty)

  1. SHIPPING (FOR DOMESTIC CUSTOMERS)

Customer will be responsible for paying return shipping costs.

  1. SHIPPING (FOR INTERNATIONAL CUSTOMERS)

Customer will be responsible for paying return shipping costs as well as any duties or taxes due for the items.

  1. REFUNDS

Upon return receipt of items for warranty claim, you can expect CMJJ Gear to process your warranty claim within 14 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

  1. RESTOCKING FEE

Potential restocking fees may apply if item are returned in poor condition. (i.e., the item appears dirty, cigarette smoke or detergent odor, covered in animal dander or deodorant marks, have visible signs of wear, etc.)  Minimum restocking fee is $20 or more depending on the quality of the returned item.

 

  1. OUR INFORMATION

This Website is owned and operated by:

Grapple Guys, ADL Center 2316 

Carlos Machado Jiu-Jitsu

1525 US Hwy 380 Ste. 500-354

Frisco, TX 75033

(214) 799-8934

shop@cmjjgear.com

If you have any questions or concerns regarding this Privacy Policy, please email Support@CarlosMachadoJiuJitsu.com

Updated: January 4, 2025